Beautiful indian businesswoman working in a call canter in a lineSupport

Benchmark is fully committed to providing our customers with the best possible support experience and has a “no hassle” support philosophy for CashWare. First of all, our developers are located in Georgia and are available to support staff immediately when needed. Second, whether you purchased CashWare from a manufacturer, reseller or directly from us, we’ll take your call 24/7. Third, we take ownership of a problem until it is identified and resolved, even if we learn it’s not a CashWare software problem. Tellers have a tough job, and we try to make it easy.

Because our background is banking, we’ll assist whenever possible to help with balancing problems, network problems causing your recycler to fail or hardware problems that may need service. We’re able to provide this extended level of help because we have experts on staff that know all these areas. When you partner with Benchmark and choose CashWare, we’re at your side.

Getting Support

While you may have developed friendships with our various staff members and are in the habit of contacting them directly, they may not always be available while traveling or assisting other customers. The best method of obtaining support is to call our Support Center, send an email or complete the Support Request form below. The next available CashWare advisor will contact you to assist you.

Telephone Support: (470) 865-6100
Email Support: cwsupport@btg-us.com
Remote Support:

 

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