Tethered to over 30 years of branch banking experience and as a developer of branch automation software, Benchmark has valuable experience in banking as well as a thorough understanding of the capabilities of all the cash recyclers and dispensers supported by CashWare. In addition, by developing interfaces for the major teller applications, we are keenly aware of transaction workflows and best practices in related cash handling and balancing procedures.
Our cash handler subject matter experts can be called upon to assist financial institutions in making informed decisions in selecting the best hardware solutions to meet their needs regardless of being behind the teller line, in the lobby or in kiosk devices. In addition, we can design a software solution that will efficiently support the selected hardware and optimize its capabilities throughout the branch.
There are many new devices to choose from today, with more being announced. We can offer assistance to present the best options based on your needs.
You may be acquiring new branches or an entire institution that currently uses cash recyclers or dispensers. Those devices may be different from those you already have installed. Benchmark can outline a migration strategy for those devices and provide tellers with training on new devices.
If you are converting to a new teller application, existing CashWare customers will only be required to change the teller interface component and operationally. CashWare will operate the same. In some cases, non-CashWare users will have the opportunity to implement CashWare to manage all cash handler interactions with a common, easy to use, intuitive application.
Are you challenged to do more with fewer people? Benchmark provides turnkey installation services to manage the delivery, staging and installation of cash handling hardware as well as the implementation of our software and training branch staff on its use and your end-of-day balancing procedures. This service is available regardless of the hardware manufacturer and the vendor who provides it to you.
Benchmark has developed several custom application solutions for banks using kiosks to dispense cash and other unique needs. Benchmark is receptive to develop cash automation applications for any industry. The process generally starts with a Non-Disclosure Agreement (NDA) to keep your information confidential, followed by a discovery call with our staff to understand your requirements and then a statement of work developed by Benchmark to define your needs in writing and after its review, a quote is generated.