Benchmark is fully committed to providing our customers with the best possible support experience and has a "no hassle" support philosophy for CashWare. Tellers have a tough job, and we try to make it easy. When you partner with Benchmark and choose CashWare, we’re at your side. Here's what makes our support team different:
From time to time, remote access to a user workstation may be the most expedient means to resolve a problem or to complete an installation. For security reasons, Benchmark is unable to gain access to any customer workstation at any time without the customer providing authorization verbally and by accepting the remote session through their workstation keyboard. Benchmark requests the customer to observe the screens any time Benchmark has been granted remote access. The session can be terminated at any time by the customer. For your convenience Benchmark offers the two industry leading software products to provide remote support. If you have no preference, “TeamViewer” is the preferred product followed by “WebEx”. No software needs to be pre-installed on a workstation to use these products and they are free to Benchmark customers.